Shipping Information

On orders over $50 shipping within the continental United States, we provide FREE GROUND SHIPPING on your entire order! Have questions? Call our friendly staff at 800-382-5252

Standard Shipping Information:

Here at OurDesigns we take many things seriously, and customer service and order fulfillment are two of them! Orders placed prior to 2:00 pm Eastern Time begin processing the same business day. Transit time quoted, in business days, begins the next day when your order is in our shipping provider's capable hands. While our fancy new site should never allow you to order something we don't have in stock, it sometimes happens. If it does, we will call you! If there is an issue with your order in any unforeseen way, we will call you! Lastly, please be aware that while we can do many things, we can't control the weather or when holidays are observed, so sometimes these factors can affect the delivery date of your order. We will do our part to get your firefighter gifts, law enforcement officer apparel, and EMT equipment to you as quickly as possible. Your order is as important to us as it is to you!

Free Ground Shipping:

Every order with a subtotal over $50 are automatically offered free Ground shipping. This shipping option will display in the shipping drop-down menu of options automatically, if your order qualifies. If your order isn't urgent and you take advantage of this option, and we suggest you do, you will still receive your delivery within a week (usually much sooner) and we will pick up the tab to get it to you. Orders must ship to a street address in the 48 continental United States - invalid on shipments to APO/FPO, Post Office Boxes, personal mail boxes (PMBs), or shipments to Alaska, Hawaii, and other US Territories such as Guam and Puerto Rico.

International Shipping:

International shipping is not currently offered. We know this will disappoint some folks, and we're working on it, just give us a little more time and we'll get there.

Sales Tax:

Sales tax is charged only on orders paid for by cardholders in Tennessee and Washington State. Them's the rules.

Shipping Rates:

We take the easy way out and charge flat-rate shipping based on the sub-total of your order. Keepin' it simple. To avoid any complication in receiving your order, we recommend you choose USPS Priority Mail if the shipping address you enter is an APO/FPO, Post Office Box, personal mail box (PMBs), you are in Alaska, Hawaii, Guam, Puerto Rico, or any other U.S. Territory.

# Order Subtotal Ground (2 to 7 days) Priority Mail (3 to 5 days) 3-day Express 2-day Air
1 Up To $29.99 $5.95 $9.95 $9.95 $19.95
2 $30.00 - $49.99 $5.95 $14.95 $9.95 $19.95
3 $50.00 and up FREE $19.95 $14.95 $24.95

Order Verification: Billing & Shipping Address Issues, and Surcharges

A final note on shipping concerns...because even though we know you have a good understanding of ordering products online, some things just need to be stated for clarity. Should your "Ship To" address and your "Bill To" address be different, we might hold your order until we can confirm the details over the phone with you. Please, for goodness sake, provide an accurate phone number where you can be reached during business hours. Should the billing address you enter not match the address on file with your bank, your order could also be delayed until we can reach you to verify your exact billing address. To avoid order processing delays entirely, please ensure you enter the address where your credit card or debit card statements are mailed to the "Bill To" fields in the shopping cart. Should your shipment require extra handling by our shipping carrier due to the order having a wrong address, no one being available to receive the shipment, or any other reason, we really have no option but to pass along those charges to you at the cost we've been assessed, and we will charge the credit card you used originally. In short, you know where you live better than we do!

Shipping Policies Revised: 9/9/2016