Welcome to OurDesigns!

A Brief History

In 1977, founder, Ralph Daugherty was asked to play Santa Claus for the Crescent Springs, Kentucky Volunteer Fire Department. One thing lead to another, and finally he agreed to drive the Life Squad. Eventually this lead to his certification as an EMT instructor in the State of Kentucky.

Being a corporate controller and a public accountant, he could not wear bright colored belt buckles to show his pride for the Emergency Medical Services. He and his wife, Carol, decided to design four conservatively styled buckles for his use and for others in the same situation. With Carol's talent in cross-stitch, they also designed several pieces of stitchery and added these to the line.

In 1981, after seeing the demand for their designs becoming a small success locally, they decided that a mail order business in the field would work and came up with the name of OUR designs. Their main objective was to be able to serve their customers better than anyone else could.

In 2008 the company was acquired and relocated to Washington State. Under new ownership, inventory has been expanded and the website enhanced.

What started off as a part time hobby in the basement of the Daugherty's' home has bloomed into the world's largest retailer of gifts and accessories for the Fire Service and EMS. Today the company stocks over 3,500 items!

Though the company has grown in size and scope, OUR designs still holds true to its original goal...to be #1 in customer service. We take pride in serving those who serve us.

30 Day Guarantee

We offer a 30-Day Money Back Guarantee on all new and unused merchandise, excluding custom items, in its original packaging. We offer 120% Price Protection for 30 Days from your order; most manufacturers provide a 1-year full parts and labor warranty on merchandise. (Call for details)

120% Price Protection

OurDesigns.com is never beat on price. If you find a lower price within 30 days of your order, we will gladly refund you 120% of the difference in price. For example, if you purchased an item for $149.99, then found it for $119.99 (a $30 difference), we would refund you $36.00.

Price Protection does not apply to reseller's liquidations, where the other retailer is backordered or out-of-stock, closeouts, local stores (we can't verify) or below cost loss leaders. Our Designs will not match its own price. Not valid with any other offer.

Contact Information

Email: sales@istoresinc.com
Customer Service: 800-382-5252
Office Hours: Monday - Friday, 7 am to 4 pm Pacific Time (10 to 7 Eastern)
Fax: 360-567-1766
Mailing Address: 1701 Broadway St, PMB 311, Vancouver, WA 98663

Lowest Price Guarantee!

We'll beat the price of any product in stock from any online retailer by 5%, just call us at 800-382-5252!

Low price guarantee does not apply to resellers' liquidations, backorders/out-of-stocks, closeouts, local stores or below cost loss leaders. Only one price match per item will be processed. Our Designs will not match its own price. Not valid with any other offers.

Privacy Policy / Terms of Service

Information Collection and Use
OurDesigns.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. OurDesigns.com collects information from our users at several different points on our website.

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

A Cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user may not be able to participate in any of our Sweepstakes, Contests or monthly Drawings that take place. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files
We use IP addresses to analyze trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

This web site contains links to other sites. Please be aware that we, iStores, Inc. are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

If a user elects to use our referral service for informing a friend about our site or a product, we ask them for the friend's name and email address. OurDesigns.com will automatically send the friend an email inviting them to visit the site. OurDesigns.com stores this information for sending this email and to notify them of future promotions.

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.

Special Offers
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

Site and Service Updates
We also send the user site and service announcement updates. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Personal Information
If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by emailing Customer Service at sales@istoresinc.com.

Our users are given the opportunity to opt-out of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an opt-out mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off of our lists. Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at sales@istoresinc.com. Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.