In 1977, founder, Ralph
Daugherty was asked to play Santa Claus for the Crescent Springs, Kentucky
Volunteer Fire Department. One thing lead to another, and finally he agreed to
drive the Life Squad. Eventually this lead to his certification as an EMT instructor
in the State of Kentucky.
Being a corporate controller and a public accountant, he could not wear bright
colored belt buckles to show his pride for the Emergency Medical Services. He
and his wife, Carol, decided to design four conservatively styled buckles for
his use and for others in the same situation. With Carol's talent in
cross-stitch, they also designed several pieces of stitchery and added these to
In 1981, after seeing the demand for their designs becoming a small success
locally, they decided that a mail order business in the field would work and
came up with the name of OUR designs. Their main objective was to be able to
serve their customers better than anyone else could.
In 2008 the company was acquired and relocated to Washington State. Under new
ownership, inventory has been expanded and the website enhanced.
What started off as a part time hobby in the basement of the Daugherty's' home
has bloomed into the world's largest retailer of gifts and accessories for the
Fire Service and EMS. Today the company stocks over 3,500 items!
Though the company has grown in size and scope, OUR designs still holds true to
its original goal...to be #1 in customer service. We take pride in serving
those who serve us.
30 Day Guarantee
We offer a 30-Day Money
Back Guarantee on all new and unused merchandise, excluding custom items, in
its original packaging. We offer 120% Price Protection for 30 Days from your
order; most manufacturers provide a 1-year full parts and labor warranty on
merchandise. (Call for details)
120% Price Protection
OurDesigns.com is never
beat on price. If you find a lower price within 30 days of your order, we will
gladly refund you 120% of the difference in price. For example, if you
purchased an item for $149.99, then found it for $119.99 (a $30 difference), we
would refund you $36.00.
Price Protection does not apply to reseller's liquidations, where the other
retailer is backordered or out-of-stock, closeouts, local stores (we can't
verify) or below cost loss leaders. Our Designs will not match its own price. Not
valid with any other offer.
Customer Service: 800-382-5252
Office Hours: Monday - Friday, 7 am to 4 pm Pacific Time (10 to 7 Eastern)
Mailing Address: 1701 Broadway St, PMB 311, Vancouver, WA 98663
Lowest Price Guarantee!
We'll beat the price of
any product in stock from any online retailer by 5%, just call us at
Low price guarantee does not apply to resellers' liquidations,
backorders/out-of-stocks, closeouts, local stores or below cost loss leaders.
Only one price match per item will be processed. Our Designs will not match its
own price. Not valid with any other offers.
Information Collection and Use
OurDesigns.com is the sole owner of the information collected on this site. We
will not sell, share, or rent this information to others in ways different from
what is disclosed in this statement. OurDesigns.com collects information from
our users at several different points on our website.
We request information from the user on our order form. Here a
user must provide contact information (like name and shipping address) and
financial information (like credit card number, expiration date). This
information is used for billing purposes and to fill customer's orders. If we
have trouble processing an order, this contact information is used to get in
touch with the user.
A Cookie is a piece of data stored on the user's hard drive containing
information about the user. Usage of a cookie is in no way linked to any
personally identifiable information while on our site. Once the user closes
their browser, the cookie simply terminates. For instance, by setting a cookie
on our site, the user would not have to log in a password more than once,
thereby saving time while on our site. If a user rejects the cookie, they may
still use our site. The only drawback to this is that the user will be limited
in some areas of our site. For example, the user may not be able to participate
in any of our Sweepstakes, Contests or monthly Drawings that take place.
Cookies can also enable us to track and target the interests of our users to
enhance the experience on our site.
We use IP addresses to analyze trends, administer the site, track users’
movements, and gather broad demographic information for aggregate use. IP
addresses are not linked to personally identifiable information.
We will share aggregated demographic information with our partners
and advertisers. This is not linked to any personal information that can
identify any individual person. We use an outside shipping company to ship
orders, and a credit card processing company to bill users for goods and
services. These companies do not retain, share, store or use personally
identifiable information for any secondary purposes. We partner with another
party to provide specific services. When the user signs up for these services,
we will share names, or other contact information that is necessary for the
third party to provide these services. These parties are not allowed to use
personally identifiable information except for the purpose of providing these
This web site contains links to other sites. Please be aware that
we, iStores, Inc. are not responsible for the privacy practices of such other
sites. We encourage our users to be aware when they leave our site and to read
the privacy statements of each and every web site that collects personally
identifiable information. This privacy statement applies solely to information
collected by this Web site.
If a user wishes to subscribe to our newsletter, we ask for
contact information such as name and email address.
Surveys & Contests
From time-to-time our site requests information from users via surveys or
contests. Participation in these surveys or contests is completely voluntary
and the user therefore has a choice whether or not to disclose this
information. Information requested may include contact information (such as
name and shipping address), and demographic information (such as zip code, age
level). Contact information will be used to notify the winners and award
prizes. Survey information will be used for purposes of monitoring or improving
the use and satisfaction of this site.
If a user elects to use our referral service for informing a friend about
our site or a product, we ask them for the friend's name and email address.
OurDesigns.com will automatically send the friend an email inviting them to
visit the site. OurDesigns.com stores this information for sending this email
and to notify them of future promotions.
This website takes every precaution to protect our users’
information. When users submit sensitive information via the website, your
information is protected both online and off-line. When our registration/order
form asks users to enter sensitive information (such as credit card number),
that information is encrypted and is protected with the best encryption
software in the industry - SSL. While we use SSL encryption to protect
sensitive information online, we also do everything in our power to protect
user-information off-line. All of our users’ information, not just the
sensitive information mentioned above, is restricted in our offices. Only
employees who need the information to perform a specific job (for example, our
billing clerk or a customer service representative) are granted access to
personally identifiable information. Our employees must use password-protected
screen-savers when they leave their desk. When they return, they must re-enter
their password to re-gain access to your information. Furthermore, ALL
employees are kept up-to-date on our security and privacy practices. Every
quarter, as well as any time new policies are added, our employees are notified
and/or reminded about the importance we place on privacy, and what they can do
to ensure our customers’ information is protected.
We send all new members a welcoming email to verify password and
username. Established members will occasionally receive information on
products, services, special deals, and a newsletter. Out of respect for the
privacy of our users we present the option to not receive these types of
communications. Please see our choice and opt-out below.
Site and Service Updates
We also send the user site and service announcement updates. We
communicate with the user to provide requested services and in regards to
issues relating to their account via email or phone.
Correction/Updating Personal Information
If a user's personally identifiable information changes (such as your zip
code), or if a user no longer desires our service, we will endeavor to provide
a way to correct, update or remove that user's personal data provided to us.
This can usually be done at the member information page or by emailing Customer
Service at firstname.lastname@example.org.
Our users are given the opportunity to opt-out of having their
information used for purposes not directly related to our site at the point
where we ask for the information. For example, our order form has an opt-out
mechanism so users who buy a product from us, but don't want any marketing material,
can keep their email address off of our lists. Users who no longer wish to
receive our newsletter or promotional materials from our partners may opt-out
of receiving these communications by replying to unsubscribe in the subject
line in the email or email us at email@example.com. Users of our site are
always notified when their information is being collected by any outside
parties. We do this so our users can make an informed choice as to whether they
should proceed with services that require an outside party, or not.