A: Witmer Public
Safety Group (WPSG) is the nation’s leading multi-channel distributor of public
safety items. You may be familiar with our brands. We own and operate five brands, including
TheFireStore, OfficerStore, and theEMSstore.
For more information about Witmer Public Safety Group, please visit us here.
Q: If I place an order today, when will it ship?
A: We’re in the process of moving OurDesign’s extensive
assortment of inventory from their warehouse in Tennessee to WPSG’s primary
fulfillment center in Pennsylvania. We
expect the move to take a couple weeks.
So orders placed after 5/8/17 will likely begin shipping in early June.
Q: Can I place an
order for expedited delivery?
A: Sorry, during the inventory transition we can’t offer
expedited shipping. Once the inventory is safely located at our distribution
center in Pennsylvania, we’ll resume the option for expedited delivery.
Q: I placed an order
before 5/9/17 and am waiting for delivery.
How can I get an order status?
For checking status on orders placed before 5/9/17, please
OurDesigns.com be changed or renamed?
OurDesigns website will continue to operate in its current
state for the next three weeks. Our web
programmers and designers are in the process of building a brand new web
platform for OurDesigns.com that will launch in June. The new website will be
easier to navigate, have a larger product assortment, and more personalization
options. We are excited to show it to
Q: What will happen
to my account information?
For the next few weeks, your account information will remain
in place. However, for security reasons
we will not transfer it to the new web platform. Following the relaunch of the website, you
will need to create a new account. If
you already have an account on one of WPSG’s websites – TheFireStore, OfficerStore,
theEMSstore – you may use that login info.
Q: I have some more
We’d be happy to help.
Please call us at 800-382-5252.
We’re open Monday – Friday, 8:30am – 5:30pm ET, and Saturday, 10:00am –
2:pm ET. Sunday we are closed. You can also e-mail us at Sales@OurDesigns.com.