Frequently Asked Questions
OurDesigns was just acquired by Witmer Public Safety Group. Do you have questions about how this will impact your experience with our website? We're here to help!

Find quick answers to your questions below...

Q: Who is Witmer Public Safety Group?

A: Witmer Public Safety Group (WPSG) is the nation’s leading multi-channel distributor of public safety items. You may be familiar with our brands. We own and operate five brands, including TheFireStore, OfficerStore, and theEMSstore. For more information about Witmer Public Safety Group, please visit us here.

Q: If I place an order today, when will it ship?

A: We’re in the process of moving OurDesign’s extensive assortment of inventory from their warehouse in Tennessee to WPSG’s primary fulfillment center in Pennsylvania. We expect the move to take a couple weeks. So orders placed after 5/8/17 will likely begin shipping in early June.

Q: Can I place an order for expedited delivery?

A: Sorry, during the inventory transition we can’t offer expedited shipping. Once the inventory is safely located at our distribution center in Pennsylvania, we’ll resume the option for expedited delivery.

Q: I placed an order before 5/9/17 and am waiting for delivery. How can I get an order status?

For checking status on orders placed before 5/9/17, please call 360-635-5248.

Q: Will OurDesigns.com be changed or renamed?

OurDesigns website will continue to operate in its current state for the next three weeks. Our web programmers and designers are in the process of building a brand new web platform for OurDesigns.com that will launch in June. The new website will be easier to navigate, have a larger product assortment, and more personalization options. We are excited to show it to you!

Q: What will happen to my account information?

For the next few weeks, your account information will remain in place. However, for security reasons we will not transfer it to the new web platform. Following the relaunch of the website, you will need to create a new account. If you already have an account on one of WPSG’s websites – TheFireStore, OfficerStore, theEMSstore – you may use that login info.

Q: I have some more questions.

We’d be happy to help. Please call us at 800-382-5252. We’re open Monday – Friday, 8:30am – 5:30pm ET, and Saturday, 10:00am – 2:pm ET. Sunday we are closed. You can also e-mail us at Sales@OurDesigns.com.

Order Status
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How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
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How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns

International Shipping
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What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
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Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?