Return Policy & ProcedureReturn Policy & Procedure
We offer a 30-Day Money Back Guarantee on all new and unused merchandise in its original packaging.
Fill out your Return Request Online.
OurDesigns.com will accept most returns on unopened items for up to 30 days after the invoice date. We are not able to take returns on custom items and most special orders. Returns are for products that you do not wish to keep and must have zero appearance of being opened or used. If we have sent you an incorrect product or size or your item is damaged, we will happily help you to return the product at no charge to you.
You must obtain an RMA number by filling out our Return Form Online.. Returns will not be accepted without an RMA number.
All returns requested after 30 days are subject to a 15% restocking fee. Returns are accepted up to 60 days past the invoice date. Used products may not be returned. Use is defined as any attempt to open packaging, fire, install, wear or wash. Purchasers are responsible for all importation taxes and duties imposed. Breakage is insured in shipment. Please contact carrier immediately if damage is noted on parcel. Used products may not be returned. All defective products must be repaired / replaced / exchanged / refunded by the manufacturer. Shipping costs for returns are the responsibility of the purchaser. Shipping will be charged on returns that received free shipping. Shipping costs will not be refunded on returns or refused packages.